Devakrti Ember Temple-Inspired Attar Roll-On | Resin, Smoke & Spice Fragrance | Alcohol-Free Long-Lasting Perfume Oil | Travel-Friendly | 10ml

This Shipping Policy applies to all orders placed on www.paramporulgallery.com, operated by Sasvata Ventures Private Limited. We aim to ensure that your experience — from checkout to delivery — is smooth, transparent, and timely.

Delivery Timelines

Depending on your location, the delivery usually takes 5–7 business days from the date of dispatch.
Please note that delays may occasionally occur due to courier partner constraints, public holidays, or unforeseen circumstances.

Dispatch Timelines

Orders are shipped from our warehouse in Keelkattalai, Chennai or our store in Tiruvannamalai.

• Orders placed before 4:00 PM are dispatched the next business day.
• Orders placed after 4:00 PM are dispatched the following business day.
• Our warehouse operates Monday to Saturday (10:00 AM – 6:00 PM), excluding public holidays.

You will receive an email and SMS notification with your tracking details once your order has been shipped.

Shipping Charges

We strive to keep shipping affordable while ensuring your order reaches safely and securely.

The current shipping charges are seen on the checkout page.

Same-Day & Express Delivery

We currently do not offer express delivery through our website.
However, same-day delivery within Chennai can be arranged on request.
Please contact us at care@devakrti.com for assistance.
Applicable charges will depend on the shipping address and package weight.

Order Tracking

Once your order is dispatched, you’ll receive an email and/or SMS with tracking details from our courier partner.
If you do not receive tracking information within 48 hours of dispatch, please contact our support team.

Delivery Attempts

Our courier partners will attempt delivery at the shipping address provided.
In case the delivery is unsuccessful due to the recipient being unavailable, a re-attempt will be made.
Please ensure accurate address and contact details are shared to avoid any delays.

International Shipping

We currently do not offer international shipping from our website.
For bulk or overseas inquiries, please write to care@devakrti.com.

Customer Support

For any queries regarding your order, shipment, or delivery, please reach out to us:
WA: 7550317099 (Monday to Saturday, 10:00 AM – 6:00 PM)

All deliveries are handled with care, and we take pride in ensuring that your paramporul order reaches you in perfect condition. For details on returns and refunds, please refer to our separate Returns & Refund Policy.

Return and Refund Information

Returns, Refunds & Exchange Policy

At Paramporul, every product is created or curated with care — many of them handmade, natural, and spiritually inspired. We understand that sometimes things don’t go as planned, and we’ll do our best to make it right.

This policy applies to all purchases made on www.paramporulgallery.com, including products sold directly by Paramporul as well as by our verified vendor partners under Sasvata Ventures Private Limited.

1. Eligibility for Return, Refund, or Exchange

You may request a return, refund, or exchange under the following conditions:

• The item is defective, damaged, or incorrect.
• The request is made within 7 days of receiving the product.
• The product is unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
• The product is not listed as non-returnable (see Section 5).

If your order qualifies, please reach out to us at paramporulgallery@gmail.com with the following details:

• Order number
• Item name and description
• Reason for return or exchange
• Clear photos or videos showing the issue (in case of defect, damage, or wrong item)

Please do not send items back without prior confirmation from our team.

2. Return & Exchange Process

Once we receive your request:

1. Our team will review your email and respond within 2–3 working days.
2. If approved, we will arrange for a reverse pickup (where available) or share the return address and instructions.
3. All products must be packed securely in their original packaging with invoice and order details included.
4. Upon receiving and inspecting the item at our warehouse, we will:

• Approve a replacement if the item qualifies for exchange, or
• Process a refund as per the mode of payment used.

3. Refunds

• Prepaid Orders: Refunds will be issued to the original payment method within 7–10 business days after inspection.
• Shipping charges (if applicable) are non-refundable.

If the returned item fails quality inspection (e.g., used, damaged, or missing tags), it will be sent back to you at your cost.

4. Vendor Partner Products

Some products on Devakrti are fulfilled directly by independent artisans or brand partners.

• In such cases, their specific return and exchange terms may apply.
• Any variations will be clearly mentioned on the respective product page.
• Our team will coordinate with the vendor to resolve your request fairly and promptly.

5. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, refund, or exchange:

• Products marked as “non-returnable” or “final sale”
• Customised, made-to-order, or personalised products
• Perishable, consumable, or hygiene-based items (e.g., panchamrit, herbs etc)
• Gift boxes or bundled kits once opened
• Products purchased during sale events, promotions, or with discount codes
• Gift cards or store credits

6. Damaged Packages

If your order package appears tampered with or damaged at the time of delivery:

• Please do not accept the parcel and contact us immediately at 7550317099
• Record an unboxing video (mandatory for claims) and share it with our team within 48 hours of delivery.

We’ll investigate and arrange a replacement or refund as applicable.

7. Exchanges

Exchanges are accepted only for:

• Wrong or defective items, or
• Eligible size-specific items (where variants are available).

A new product will be dispatched once the returned item has passed inspection. If the requested item is unavailable, a refund or store credit will be provided instead.

8. Processing Time

• Return/Exchange approval: 2–3 working days
• Reverse pickup & quality check: 7–10 working days
• Refund/store credit issuance: within 10–15 working days after inspection

9. Contact Us

For all return, refund, or exchange-related queries, please reach out to:
📧paramporulgallery@gmail.com
🕓 Monday – Saturday, 10 AM to 6 PM IST

All returns should be shipped to our warehouse at:
Sasvata Ventures Pvt Ltd
Keelkattalai, Chennai, Tamil Nadu – India

10. Policy Updates

Devakrti reserves the right to modify this policy at any time. Any changes will be reflected on this page, effective immediately upon posting.

Customer Reviews

Be the first to write a reviewWrite a review

Our Policy

• Shipping Policy
• Returns & Refund Policy
• Cancellation Policy
• Privacy Policy
• Terms & Conditions

Sasvata Ventures Private Limited

Chennai: Sasvata Ventures Pvt Ltd, 2nd Floor, Medavakkam Main Road, Sarojjamal Complex, Keelkattalai, Chennai - 600117
Tiruvannamalai: Dhanalakshmi Complex, Girivalam Road, After Surya Lingam, T.malai 606604

Contact: 7550317099

Email: paramporulgallery@gmail.com